Shipping Policy
1. Order Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
We reserve the right to delay processing if we experience a high volume of orders or unforeseen circumstances.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
Local Shipping (Pakistan): 3–7 business days
-
International Shipping: 7–15 business days
Delivery delays can occasionally occur due to external factors beyond our control.
3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Tracking information may take 24–48 hours to update.
4. Shipping Locations
We currently ship to:
- Pakistan
- Selected international countries (based on availability)
If your country is not listed at checkout, please contact us before placing an order.
5. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer and are not included in the product or shipping price.
6. Delays and Issues
We are not responsible for shipping delays caused by:
- Courier service issues
- Customs clearance
- Incorrect shipping information provided by the customer
If your order is delayed, please contact us and we will assist you.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within [48 hours] of delivery
- Provide your order number and photos (if applicable)
We will investigate and work toward a resolution.
8. Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.